Privacy policy



Access and use of the website confers user status upon visitors to the website and implies full acceptance without reservation of the conditions of use applicable at any moment on the part of the user.

Controller of your data

Details of the website owner and manager:
License 1164696
Postal address: Warehouse No. M-05 M+07 Saih Shuaib 2, Dubai Industrial City, Dubai U.A.E.

What type of personal information does we Kuchenland collect via its website?

Kuchenland may collect the following personal information from users of the Website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth, gender or bank account number (provided by the customer in the case of refunds) when the user visits the Website, registers, places an online order, contacts Kuchenland. Under no circumstances will it collect said information via channels other than the aforementioned Forms, even if they are available on the Internet (e-mail, chat, Facebook, etc). If said information is received via one of these means, we will not use it for any of the purposes stated in the following section. Furthermore, Kuchenland shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same.
Kuchenland does not process biometric and special categories of personal data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, or personal life.

How does Kuchenland use my personal details?

By checking the corresponding box, users expressly, freely and unequivocally accept that their details will be treated by Kuchenland for the following purposes:

  • Improve the shopping experience.
  • Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
  • Process order returns.
  • Manage their account
  • Contact them if there is any problem with any of their orders or for other logistical reasons.
  • Respond to their queries.
  • Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS, postal mail or any other channel of communication and / or digital platforms. The sending of this information will involve the creation of user profiles consisting of using personal data, the history of your purchases if applicable, as well as the navigation information on the WEB / APP to evaluate certain aspects related to your personal preferences. The objective of offering commercial communications appropriate to your profile. If necessary, certain personal information of the client may be used to personalize communications in digital media.
  • In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, we cannot guarantee that the information and services provided will fully satisfy their needs.

Does Kuchenland share my personal information?

To achieve the purposes mentioned in this Privacy Policy, we must give access to your personal data to third parties that provide us with support in the services that we offer your, i.e.:

  • financial institutions
  • anti-fraud detection and prevention entities
  • technological and analytical service providers
  • providers and partners of services related to logistics, transport and delivery, and/or their partner establishments
  • providers of customer support related services
  • service providers and collaborators related to marketing and publicity, such as advertising agencies advertising partners or social media that in certain cases may act as joint controllers.
For service efficiency purposes, some of these providers are located in territories that do not offer a level of data protection comparable to that of the European Union. In such cases, we inform you that we will transfer your data with adequate safeguards and always keeping your data safe, using the most convenient international data transfer tools, in example the Standard Contractual Clauses and any relevant supplementary measures.

What are my rights concerning the treatment of my personal information?

Kuchenland guarantees users or their right to access, rectify, cancel or oppose the personal details they have provided at any moment, under the terms contained in the applicable legislation. Consequently, in accordance with the provisions established in Federal Decree Law № 45 of 2021 regarding the Protection of Personal Data, users of the Website may exercise said rights by sending a written request, enclosing a copy of their National ID document, to e-mail:
Similarly, users may cancel any of the subscription services provided by clicking on the section Subscriptions in My account or at the bottom of the e-mails. Users may also modify or cancel their details by accessing the My details section in My account.

Changes to the privacy policy

We may amend the information contained in this Privacy Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform (for example, through a banner, a pop-up or a push notification), or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from any service or functionality. In any case, we suggest you to review this Privacy Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website and our App.

Cookies Policy
What are cookies and how are they used?

A cookie is a small text file that a website, app or other platform stores on your computer, tablet, smartphone or any other similar device, with information on your browsing and use, like a tag that identifies your device.
Cookies are necessary, for example, to facilitate browsing and understand how users interact with platforms so they can be improved. They are also useful to provide advertising according to user preferences, as well as for other purposes detailed below. Cookies do not damage your computer or device.
By “Cookies” we are also referring to other, similar technologies used to install and/or collect information on or from your device such as flash cookies, web beacons or bugs, pixels, HTML5 (local storage), and SDK technologies for apps. The term Cookies also applies to the use of fingerprinting, in other words, techniques used to combine information that help us identify your device. These technologies sometimes run alongside cookies to collect and store information, either to provide you with certain features or services on our website, or to display third-party advertising according to your browsing.
This explanation is a general overview of what Cookies means and is for informational purposes only.

What does Kuchenland use cookies for?

During access and navigation on the website or through the use of the mobile app, Kuchenland may store or record IP addresses, user preferences or the type of device used for the main purposes of

  • compiling statistics related to the number of visits or web traffic;
  • offering a more personalized browsing experience;
  • remembering sign in data, even on different devices;
  • we may sometimes use Cookies to obtain information that enables us to display advertising, from our website, third-party platforms or any other means, based on an analysis of your browsing habits (products visited, sections consulted, etc.).
Similarly, we do not store sensitive personal identification information such as your address, credit or debit card details, etc.

What type of cookies do we use?

Below are the types of cookies used on the Kuchenland Web/App, based on the type of cookies according to their purpose and the entity that manages them (own and third-party).

Self-managed cookies
These are those that are created or managed by Kuchenland, as the person responsible for the Web/App.

Third-party cookies
These are those that are managed by service providers unrelated to Kuchenland.

Strictly necessary cookies
These cookies are necessary for the website to function and cannot be deactivated in our systems. They are usually configured to respond to actions made by you to receive services, such as adjusting your privacy preferences, signing in to your account, or completing forms. You can configure your browser to block or alert the presence of these cookies, but some parts of the website will not work. These cookies do not store any personally identifiable information.

Preference or customization cookies
These are those that allow you to access the service remembering predefined characteristics based on a series of criteria such as, for example, the language, the type of browser through which the service is accessed, the regional configuration from where the service is accessed, etc.
Not accepting these cookies could generate slow performance or poorly adapted recommendations.

Analysis cookies
These are those that, treated by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use that users make of the offered service. For this, your navigation on our website is analyzed in order to improve the offer of products or services that we offer you.

Behavioral advertising cookies
These are those that, treated by us or by third parties, allow us to analyze your browsing habits on the Internet so that we can show you advertising related to your browsing profile.

Social Network Cookies
These are those that are set by a series of social network services, that we have added to the site, to allow you to share our content with your friends and networks.

How to disable cookies in the most commonly-used web browsers

You can allow, block or delete the cookies installed on your computer in the settings options of your web browser. If you block them, certain services that require their use may not be available to you.
Below, we provide some links to information on how to enable your preferences on the most commonly-used web browsers:

If you have accepted the third-party cookies, you can delete them from your web browser options or from the system offered by the third-party itself.
Please remember that both managing the Cookies settings panel and opting to reject Cookies is specific to each browser you are using. Therefore, if you configure Cookies one way on one device and want your option to apply equally to another device, you must enable the same option on the other device.
Additionally, regarding third-party Cookies used to provide advertising based on your interests, please note that certain third parties may be members of some of the following self-regulatory programms for online behavioural advertising, with the relevant voluntary exclusion options:

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